Your company still runs through you. We fix that in ninety days.
Tallis & Rowe is a two-partner operations consultancy for owner-run companies of 10 to 80 people: trades firms, clinics, small manufacturers. We sort out the schedule, the handoffs, the pricing and the first manager hire, then hand it back written down.
The first 90 days
A typical engagement, week by week
- Shadow the weekWeeks 1 to 2 We sit in on dispatch, the front desk and the floor, and write down what actually happens, not what the org chart says.
- Map every handoffWeeks 2 to 4 Every point where a job changes hands goes on one wall, with a name next to it and the place it usually gets dropped.
- Fix the scheduleWeeks 4 to 8 One board, one person who owns it, and rules for what bumps what. We run it alongside your team until it holds without us.
- Price reviewWeeks 6 to 9 We cost your last forty jobs from real hours and materials, then reset the prices that have been losing you money.
- Name the first managerWeeks 7 to 11 Promote from inside or hire. We write the role, sit in on interviews and plan the first month so decisions stop landing on you.
- Hand back with a playbookWeeks 10 to 12 A short binder your team wrote with us: who decides what, how the week runs, what to check on Friday. Then we leave.
- Scheduling and dispatch
- Crews double-booked, rooms sitting empty, the board living in one person's head.
- Handoffs
- Sales to office, office to floor, floor to billing. Where jobs stall and nobody notices for a week.
- Pricing and job costing
- Quotes built on a gut number from six years ago. We check them against what the work really costs.
- The first manager
- Who it should be, what they decide without you, and how to stop undoing their decisions.
- The owner's week
- Getting you out of the thirty small approvals a day so you can do the part only you can do.
Fixed fees, agreed before we start
No hourly billing and no retainer that quietly renews. You know the number before anyone gets on a plane.
Two-week diagnostic
$4,800
We shadow the operation and give you a written list of what is broken, in the order we would fix it. Yours to keep whether or not we go further.
90-day engagement
from$18,000
The full plan above. One partner on site one week in three, both of us on call in between. The diagnostic fee comes off the total if you continue.
Monthly check-in
$900
Half a day each month after handover. We look at the schedule and the numbers and tell you what has slipped. Cancel any month.
Travel outside central Ohio is billed at cost with no markup. The 90-day fee depends on headcount and number of sites, and we quote it in writing after the diagnostic.
Two partners. You get one of us, not a junior.
Maren
Partner, scheduling and people
Spent eleven years running dispatch for a mechanical contractor. Will tell you, politely, when the bottleneck is you.
Dev
Partner, pricing and numbers
A former plant controller who likes a spreadsheet more than is healthy. Slow to give an opinion until he has seen the job costs.
Questions owners ask first
How much of my time will this take?
Two full days in the first fortnight while we shadow you, then about three hours a week. If you cannot spare that, the work will not stick and we would rather wait.
Do you work outside Ohio?
Yes, anywhere in the country. One of us is on site one week in three and the rest happens by phone and video. Travel is billed at cost and agreed up front.
Will you make us buy new software?
Rarely. Most scheduling problems are about who decides what, not which tool you use. If your current system can do the job, we set it up properly and leave it alone.
What if we only want the diagnostic?
Then stop there. You keep the written findings and can fix things yourself or with someone else. About half of what we find is cheap to fix once it is written down.
Tell us what's stuck.
A few lines is enough. One of us will call back within two working days, and the first conversation costs nothing.
(614) 555-0142 Columbus, Ohio. Working nationwide.hello@tallisrowe.example
